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Early access to new drops, first pick of sizes, and $10 off your first order of $100+.
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Shipping policy
We’re committed to getting your order to you as quickly and seamlessly as possible.
Processing Time
All orders are processed within 1 to 2 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery
We ship orders using trusted partner carriers depending on shipping destination. U.S. shipments are typically transferred to USPS or the appropriate trusted partner for final delivery.
Shipping rates are calculated at checkout based on your location and order size.
Free Shipping
We offer free standard shipping on all Canadian orders over $100 (before taxes and after discounts) and on all U.S. orders over $200.
Free Toronto Meetup
Ontario customers can choose a free meetup at checkout. We’ll email you to arrange a time at Trinity Bellwoods or Mel Lastman Square, usually within 24 hours (or next business day).
Shipping Locations
We currently ship within Canada and the United States.
Delivery Times
Delivery timelines vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be provided once your order has shipped.
Approximate shipping times:
- Standard, Ontario: 3 to 5 business days
- Standard, rest of Canada: 3 to 7 business days
- Express, anywhere in Canada: 1 to 3 business days
- United States: 7 to 10 business days (depending on location and customs processing)
International shipments (including U.S. orders) may experience delays due to customs processing, which are outside of our control.
Order Tracking
Once your order has shipped, you will receive a tracking link via email. You can use this link to follow your package in real time.
If you have not received your tracking information, please check your spam or promotions folder, or contact us for assistance.
Lost or Stolen Packages
Eesh Studio is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.
If you believe your package has been lost or stolen, please contact the shipping carrier listed in your tracking information (for example, Canada Post or USPS) to file a claim.
Duties, Taxes & Import Fees
Orders shipped outside of Canada (including the United States) may be subject to customs duties, taxes, or import fees upon delivery.
These charges are determined by the destination country and are the responsibility of the customer.
Eesh Studio does not collect or control these fees and cannot predict their amount.
Important Information
Please note that all delivery times are estimates provided by the shipping courier and cannot be guaranteed.
All orders shipping outside of Canada may be subject to courier and/or customs delays.
Questions
If you have any questions about your order or shipping, please don’t hesitate to reach out to us at hello@eeshstudio.com.