Refund policy

We want you to feel confident in your purchase. If something isn’t quite right, we’re here to help.

Debut Archive Sale Terms

These terms apply to Debut Archive orders placed from October 15, 2026, and take priority over the sections below.

Debut Archive pieces can be exchanged for a different size within 14 days of delivery. They must be unworn, unwashed and have tags attached. Email hello@eeshstudio.com with your order number to start an exchange.

Orders placed during Black Friday and Cyber Monday (Nov 20 to Dec 1) and Last Call (Dec 26 to 31) are final sale.

Archive pieces aren’t eligible for refunds unless they arrive damaged or incorrect. Email us within 7 days of delivery with a photo and we’ll make it right.

Returns

Items are eligible for return within 14 days of delivery.

To be accepted, items must be in their original condition: unworn, unwashed, unaltered, and with original tags attached. All returns are subject to inspection before a refund is issued.

We reserve the right to refuse returns that do not meet our return conditions or are returned without prior authorization.

How to Start a Return

To initiate a return, please contact us at hello@eeshstudio.com.

Items sent back without first requesting a return will not be accepted.

Return Shipping

For Canadian orders, a return shipping label will be provided. The cost of the label will be deducted from your refund.

For returns outside of Canada, we are unable to provide a return label. These orders must be shipped back at your own expense. We recommend using a tracked and insured shipping method, as Eesh Studio is not responsible for lost or damaged returns.

Please clearly mark all return packages as “Returned Goods.”

Duties & Taxes

For international orders (including U.S. orders), customs duties, taxes, and import fees are not collected by Eesh Studio and are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method.

Please allow time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@eeshstudio.com.

Non-Refundable Costs

Original shipping fees are non-refundable unless the return is due to an error on our part (such as a damaged or incorrect item).

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us as soon as possible at hello@eeshstudio.com.

Please include a photo of the issue so we can review and resolve it quickly.

Exchanges

Debut Archive pieces can be exchanged for a different size (see Debut Archive Sale Terms above). For other items, if you would like something different, return your original purchase (if eligible) and place a new order.

Order Cancellations

Orders cannot be cancelled once they have been fulfilled and a tracking link has been issued.

If your order has not yet shipped, please contact us as soon as possible and we will do our best to accommodate your request.

Rejected Parcels

If a parcel is refused or returned to us, including due to unpaid duties or taxes, the order will be refunded once received. Shipping fees are non-refundable.

Lost or Stolen

Eesh Studio is not responsible for lost or stolen packages once marked as delivered by the carrier. If you believe your package has been lost, please contact the carrier directly. We recommend selecting a secure delivery location.